Returns & Shipping
We don't have a warehouse, and we're not going to pretend we do. Orders ship straight from our fulfillment partners. Here's exactly how it works and exactly what we'll do when something goes wrong.
The one-sentence version: no change-of-mind returns — but if your order arrives damaged, wrong, or not at all, we replace it or refund it in full. No runaround.
Damaged or defective items
Email us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a replacement or issue a full refund — and you won't be asked to ship anything back.
Wrong or missing items
Got the wrong thing, or something's missing from the box? Photo plus order number, and we'll make it right promptly.
Order never arrived
If tracking says delivered but your porch says otherwise, we'll need a non-delivery certificate from your local post office to process a resolution. It's a carrier documentation requirement, and your post office can issue one quickly.
Significantly delayed orders
Stuck in transit for more than 45 days (US) with no movement? Contact us and we'll investigate and resolve it.
What we don't cover- Change of mind or buyer's remorse
- Packaging damage where the product itself is fine
- Non-delivery claims without a post office certificate
- Issues reported more than 30 days after delivery
- Any order more than 90 days old, regardless of reason
Where we ship
All 50 US states. International shipping on select products — eligible destinations appear at checkout.
Timelines, stated plainly
Changes and cancellations
Reach out within 24 hours of placing your order. Once fulfillment begins we can't guarantee changes, but we'll do what we can.
ContactUse the contact page — a real person replies within one business day. Quick answers live in the FAQ.